Privacy Policy
Effective Date: August 3, 2025
At Experta General Supplies Ltd ("we", "our", or "us"), your privacy is a priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and others.
1. Information We Collect
- Personal Data: Name, email, phone number, address, or any other information you provide via forms, emails, or customer inquiries.
- Usage Data: Browser type, device type, pages visited, time spent, IP address, and other analytical data collected via cookies or third-party analytics tools.
2. How We Use Your Information
- To respond to inquiries or service requests
- To provide and maintain our products or services
- To improve our website and customer experience
- To send you service updates or marketing emails (with consent)
- To comply with legal obligations
3. Legal Bases for Processing (GDPR)
We process your personal data under the following lawful bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (such as fraud prevention or marketing)
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Service providers who help us operate our business (e.g., hosting, analytics, email)
- Government authorities when required by law
- Partners or resellers involved in your product or service request
5. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Right to access or obtain a copy of your data
- Right to rectify incorrect data
- Right to erase (delete) your data
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent at any time
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no internet transmission is 100% secure.
7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes stated above or as required by law.
8. Cookies & Tracking
We use cookies and similar technologies for site functionality, analytics, and user experience. You can control cookie settings through your browser.
9. Third-Party Links
Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.
10. Children’s Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect data from children.
11. International Data Transfers
If your data is transferred outside your country, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place.
12. Changes to This Policy
We may update this policy occasionally. Changes will be posted here, and the effective date will be updated accordingly.
13. Contact Us
If you have questions about this Privacy Policy or your personal data, contact us at:
- Email: info@expertageneral.com
- Phone: +256 123 456 789
- Address: Plot 23B, Industrial Area, 6th Street, Kampala, Uganda